When you’ve invested in a new build home, discovering defects can be deeply frustrating. While most reputable builders will address issues promptly, sometimes disputes arise that require formal intervention. The NHBC Dispute Resolution Service offers a valuable pathway to resolve disagreements during the initial warranty period of your new home.
Our team at New Build Inspections has just published a comprehensive knowledgebase article detailing how this important service works. This resource provides essential information for homeowners facing challenges with their builders.
The first two years after your NHBC Buildmark warranty begins are crucial. During this period, your builder—not the NHBC—is responsible for rectifying any defects arising from their failure to meet NHBC Technical Requirements. Properly documenting and reporting these issues is essential to preserve your rights.
If you’ve reported defects to your builder within the two-year period but they’ve failed to address them satisfactorily, the NHBC Resolution Service may help. The process typically involves an NHBC Claims Investigator visiting your home to examine disputed items and facilitate an agreement between you and your builder.
When an agreement cannot be reached, the investigator will assess whether the disputed elements comply with NHBC Technical Requirements and issue a formal Resolution Report outlining required remedial actions.
The Resolution Service focuses specifically on technical disputes related to NHBC Technical Requirements. It cannot address contractual disagreements, financial disputes, boundary issues, or matters not covered by the Buildmark warranty. Understanding these limitations is essential for managing your expectations and exploring alternative resolution paths when necessary.
One of the most important elements highlighted in our article is the need for thorough documentation. A professional snagging inspection from New Build Inspections early in your warranty period can significantly strengthen your position by providing independent verification of defects and technical assessment of their compliance with industry standards.
Our detailed reports create a formal record of issues that can prove invaluable should you need to engage the NHBC Resolution Service or pursue alternative dispute resolution options.
Take Control of Your New Home’s Quality
Knowing how to effectively use the NHBC Dispute Resolution Service can make the difference between lingering defects and a satisfactorily resolved issue. Our comprehensive article provides the detailed guidance you need to protect your interests and ensure your new home meets the standards you deserve.
For the complete guide to the NHBC Dispute Resolution Service, including step-by-step procedures, documentation requirements, and alternative dispute resolution options, read our full knowledgebase article.
If you’re concerned about potential defects in your new build home, contact New Build Inspections today to arrange a professional snagging inspection and ensure your interests are protected from the start.