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Who are the NHQB ? What do they do , and are all builders members ?


Who are the NHQB ? What do they do , and are all builders members ?


The New Home Quality Board (NHQB) is a relatively new organization that has been established in the United Kingdom with the aim to improve the quality of new homes being built in the country.

The NHQB is an independent body that was set up in response to concerns about the quality of new homes in the UK and aims to raise standards across the industry.

The NHQB is made up of representatives from across the home-building industry, including developers, consumer groups, and building experts. Its main objectives are to:

Define and promote high standards of quality in new homes
Develop a quality rating scheme for new homes
Provide information and advice to home buyers
Monitor and enforce compliance with the NHQB standards
The NHQB is still a new organization, and its impact on the home-building industry in the UK remains to be seen. However, its establishment is a positive step towards improving the quality of new homes and providing greater transparency for home buyers.

As we mentioned earlier, the New Home Quality Board (NHQB) was established in the UK to address concerns about the quality of new homes being built in the country. The NHQB is an independent body that aims to raise standards across the industry by defining and promoting high standards of quality, developing a quality rating scheme for new homes, providing information and advice to home buyers, and monitoring and enforcing compliance with its standards.

One of the key areas of focus for the NHQB is the development of a quality rating scheme for new homes. This scheme will provide a way for home buyers to easily compare the quality of different new homes and make more informed purchasing decisions. The NHQB is working with a range of stakeholders to develop this scheme, including developers, consumer groups, and building experts.

Another important role of the NHQB is to provide information and advice to home buyers. The NHQB website includes a range of resources to help home buyers understand the quality of new homes, including a guide to the NHQB quality rating scheme, information on the NHQB’s standards and how they are enforced, and advice on common issues that home buyers may encounter.

Overall, the NHQB represents an important step towards improving the quality of new homes in the UK and providing greater transparency and information for home buyers. While it is still a new organization, its work has the potential to make a real difference in the home-building industry in the UK.

The NHQB was established in 2019 and officially launched in early 2020. It was set up with funding from the UK government and the home-building industry.

The NHQB is led by an independent chair, Natalie Elphicke, who has extensive experience in the housing sector. The board itself is made up of representatives from a range of organizations, including developers, consumer groups, and building experts.

In addition to its work on developing a quality rating scheme for new homes, the NHQB is also working to establish a set of common standards for the industry. These standards will cover issues such as design, construction, and customer service, and will be enforced through a third-party accreditation scheme.

The NHQB has also established a New Homes Ombudsman, an independent service that will provide a way for home buyers to resolve disputes with developers.

The Ombudsman was fully operational in 2021.
The NHQB works closely with other organizations in the UK housing sector, including the Ministry of Housing, Communities and Local Government, the Home Builders Federation, and consumer groups such as Which? and the HomeOwners Alliance.

Overall, the NHQB represents a significant step forward in efforts to improve the quality of new homes in the UK and provide greater transparency and information for home buyers. Its work has the potential to drive positive change in the industry and ensure that new homes are built to a high standard.


Which builders are members ?

The New Home Quality Board (NHQB) is an independent organization that is open to all builders who are willing to meet its standards and comply with its quality rating scheme. As of my knowledge cut-off date of September 2021, the NHQB had not released a full list of its members, but it has indicated that a number of leading house builders have joined the organization.

Some of the house builders that have been named as NHQB members include:

Barratt Developments
Berkeley Group
Redrow Homes
Taylor Wimpey
Persimmon Homes
These are some of the largest and most well-known house builders in the UK, but it’s important to note that many smaller builders have also joined the NHQB. Any builder that is interested in improving the quality of its new homes and meeting the NHQB’s standards is welcome to become a member.

It’s also worth noting that membership in the NHQB is voluntary. Builders are not required to join, but those that do are committing to meeting the NHQB’s standards and complying with its quality rating scheme. This can be seen as a positive sign for home buyers who are looking for builders that are committed to quality and transparency.


Does the ombudsman work with the NHQB ?

Yes, the New Home Ombudsman (NHO) works in partnership with the New Home Quality Board (NHQB). The NHQB established the NHO to provide an independent service for home buyers to resolve disputes with builders. The NHO is designed to be a trusted and impartial service that can help home buyers and builders to resolve disputes quickly and fairly.

The NHO will be fully operational by 2021, and its services will be available to all home buyers who have purchased a new home from a NHQB member builder. The NHQB requires all of its member builders to participate in the NHO scheme, as a condition of membership. This means that if a home buyer has a dispute with a NHQB member builder, they can go to the NHO for help in resolving the issue.

The NHO will have the power to make legally binding decisions and to require builders to provide compensation or other remedies if they are found to have acted unfairly or in breach of their obligations to the home buyer. The NHO is intended to be a cost-effective and efficient way to resolve disputes, without the need for lengthy and expensive legal proceedings.

No not all builders are members of the NHQB scheme, some are signed up to the Consumer Code of Conduct for house builder , some warranty companies like premier warranty allow thier builders to be signed up with either code of practice

And whilst the CCHB is seen as inferior there are plans to improve its capabilities in line with those of the NHQB

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