As well as the top level findings listed above, 79% of buyers said that they were satisfied with the service provided during the buying process; 82% said they were satisfied with the handover process with 81% satisfied with the information provided by their builder on the day they moved in.

In terms of the design of their new home, 92% of buyers were satisfied with the internal design of their new home and 86% were satisfied with the design externally.

Raising customer satisfaction in a home building company, where each house or apartment is effectively a bespoke product built on location, requires commitment from everyone in the company, from senior management through to site sales and construction staff.

Every area of a business ultimately has an impact on the end product – and the results achieved – and the survey gives a clear demonstration of the industry’s determination to continue to improve what it provides for its customers.